Amman, April 2015 - The Ministry of Industry, Trade and Supplies (MoITS) and the International Finance Corporation (IFC) have organized a training program for regulatory government entities that have adopted the ‘Tawasol Feedback System on Business Inspection Performance’. Held on Monday 6 and Tuesday 7 April, 2015, at the MoITS premises, the training was attended by 25 representatives from the Ministry of Labour (MoL), Greater Amman Municipality (GAM), Ministry of Tourism and Antiquities (MoTA) and Civil Defense Directorate (CDD), in addition to the National Information Technology Center (NITC), which hosts and provides technical support for the ‘Tawasol Feedback System on Business Inspection Performance’. The training also drew the participation of representatives from the Social Security Corporation (SSC) and the Jordan Food and Drug Administration (JFDA), both of which will be utilizing ‘Tawasol’ mobile application in the near future.         

The training program was aimed at educating inspection department heads and assistants at regulatory government entities on how to operate ‘Tawasol’ mobile application and handle received data and information with utmost professionalism. They also learned how to analyze feedback from private sector establishments in a practical and efficient manner in order to improve inspection procedures.  

Amman, April 2015 - The Jordanian Ministry of Tourism and Antiquities (MoTA) announced that it has adopted the ‘Tawasol Feedback System on Business Inspection Performance’, in collaboration with the Ministry of Industry, Trade and Supplies (MoITS) and the International Finance Corporation (IFC). This step corresponds with the MoTA’ efforts to enable establishments within the tourism sector to assess inspection visits, as well as inspectors’ overall performance, behaviors, cooperation and procedure compliance. As such, the MoTA has joined other inspectorates that utilize Tawasol, which include the Ministry of Labour (MoL), Greater Amman Municipality (GAM) and Civil Defense Directorate (CDD).

Tawasol is a user-friendly and time-efficient electronic system that facilitates the provision of feedback on inspection processes from anywhere, at any time and with full confidentiality. Business owners are required to fill a short, straightforward survey - obtained by downloading ‘Tawasol’ mobile application on their smartphones or by visiting www.tawasol.gov.jo - about their inspection visit.

By deploying Tawasol, the MoTA enables business owners and establishments within the tourism sector such as hotels, hotel apartments, apartment suites and restaurants, among others, to give comments, feedback and suggestions after every inspection visit conducted by the joint inspection unit. Established for the purpose of avoiding recurring visits, the mentioned unit comprises representatives from the MoTA, GAM, Ministry of Health (MoH), CDD, Tourism Police Department and municipalities, in addition to hotel and restaurant associations.    

The joint inspection unit - which carries out weekly field visits to hotels and restaurant establishments - aims to enhance service levels offered to tourists, on par with specifications and regulations issued by the MoTA and related entities. The unit conducts inspections at approximately 460 hotels and 800 restaurants on a regular basis.    

MoTA Secretary General, Issa Gammoh, stated that adopting Tawasol is closely aligned with the Ministry’s ongoing efforts to develop the inspection system as a whole through the collection of feedback from service recipients. This will consequently allow the Ministry to monitor its overall performance, enhance inspectors’ capacities and advance inspection procedures. Gammoh explained that once the feedback is received, it will be carefully studied - with full confidentiality - in order to identify the issues and suggestions presented by business owners, after which the Ministry will look into their causes and ways to overcome them.       

Tawasol is part of the National Inspection Reform Program, which is executed by the MoITS in cooperation with the IFC - a member of the World Bank Group - and is funded by the United States Agency for International Development (USAID).

Amman, April 2015 - The Amman Chamber of Commerce (ACC) has organized a workshop  about the ‘Tawasol Feedback System on Business Inspection Performance’ - which is part of the National Inspection Reform Program - underscoring efforts to raise awareness on the benefits ‘Tawasol’ mobile application offers- to various business sectors. Held in partnership with the International Finance Corporation (IFC) and the Ministry of Industry, Trade and Supply (MoITS), the workshop took place at the ACC premises, in the presence of a number of commercial and service companies based in Amman.